Everyone at one point of time or the other will face a service issue with a company and will have to contact their customer service. Calling the company’s customer service number is the first and easiest thing to do. You can get the number from the product’s manual, the company’s website or from a site like CustomerServiceNumber.org.
Your goal should be to get the best customer service out of the company. And the following tips can help you achieve this goal.
Start With Research
You should start with some basic research before making that call. Visit the company’s site and check their FAQs page. If you are unable to get answers to your queries, find their customer service number. It is usually available on the website or the product’s manual or your bill. An online search can also help you find the number.
Fix your Goal
Before you call, decide what you want to ask. You should not only be able to define the problem in a clear and concise manner, you should also know what you want to achieve. Be tactful in the way you deal with the customer service representative. Give them a reason why they should be more motivated to help you. Tell them you have been a customer for a long time or go a step further and warn that you may cancel your account. This will help you get better quality service from their end.
Always be Polite
Without concern what kind of issue you may have, always be polite to the representative. You don’t want to yell or abuse them, even if they are on the defensive. Remember, it is the company and its services you may have issues with, not the person on the other end of the phone. So avoid taking it to the personal level.
If you feel that the representative cannot resolve your issue, ask for the supervisor. Ask for someone who is senior or more experienced and more knowledgeable.
If these attempts don’t work, check the company’s site for email address or phone number of a senior executive. This could be the product/department head or the CEO.
Keep your Options Open
If you find that you have a persistent problem that the company is unable to resolve, you should go public with it. There are many options available to you so that you can go public with your complaint. Some of these options include:
- Complaining to the BBB
- Reporting to a regulating/licensing agency (regulating the product category)
- Posting negative reviews on sites like Yelp
- Post your complaints on the Facebook and Twitter pages of the company
Today, most companies respond to complaints posted on their social pages because they don’t want their brand image affected in front of millions.
Follow these tips when trying to get the best results for your product/service complaint. It is recommended to start by complaining to the company rather than going public with it. If you cannot find the company’s customer service number, there are many sites to help you find that information now online.